1. Diagnostic and screening procedures
For the whole population, we aim to see each patient at a personal and mutually agreed recall interval and perform a full examination of both the hard and soft tissues and supporting structures of the oral cavity using diagnostic aids such as x-rays as and when appropriate. Where any abnormalities are detected then further investigations such as biopsies and actions such as referrals will be actioned.
2. Treatment of disease, disorder or injury
For the whole population, following diagnosis and screening, patients are given an explanation of any items requiring attention, all appropriate treatment options and associated costs (where applicable) and the pros and cons of each option is explained.
The kinds of services that we provide are consultations, x-rays, treatment of periodontal disease, routine restorative work such as fillings, crowns, inlays and onlays, endodontics, prostheses and cosmetic work. We also offer orthodontic treatment using near-invisible and discrete appliances suitable for general dental practitioners to prescribe and dental implant placement and restoration. If necessary, referral to specialist dental practitioners may be advised where the treatment required is more complex, such as in the case of more difficult instances involving endodontic and periodontal care or where the sedation is requested.
In the case of injury, temporary treatment may be provided to stabilise the mouth. Patients will be kept fully informed of proposed interventions at each point, receive itemised estimates of likely costs and consent will be sought at each stage. At all times we aim to provide a service based on prevention and develop a personal regime for each patient within this overarching framework.
3. Surgical procedures
For the whole population, if a patient requires a surgical procedure at the practice, and we believe that this is either within our skill set or within the skill set of a suitably qualified visiting practitioner engaged by us (such as routine or more straightforward surgical extractions, apicectomies and implant placement) then we will explain the procedure to the patient together with any associated risks and, if the patient wishes to proceed, obtain appropriate valid consent. Once completed, we will monitor the progress of the patient in accordance with the relevant clinical protocols to ensure that recovery is both full and uneventful.
For more advanced surgical procedures, such as the removal of impacted wisdom teeth, we refer to appropriately qualified consultants and specialists either in hospitals or a practice environment.
We aim to meet the routine and general dental care needs of our patients and try to achieve high levels of oral health through adopting a preventive approach. If the users of our services require or request to have a treatment or procedure that we are either unable or unwilling to provide, then we will either arrange for a referral or inform them accordingly.
For completeness, we also have some core practice aims and values that we publicly promote to patients and these are as follows:
As a practice we will:
- Wherever possible, see patients on time and give an apology and an explanation if we run late by more than ten minutes
- Operate within a policy and culture of openness and honesty in everything we do
- Use good quality modern materials and techniques
- Support continuing staff training and development
- Spend sufficient time with patients
- Charge fair and reasonable prices and offer a choice of payment methods
- Promote a culture of good and open communication with patients so they can help shape our service provision.
Our patients can help us achieve these aims by:
- Attending for appointments on time and giving adequate notification of cancellation
- Understanding the need for change to sustain a good quality service
- Attending the practice regularly and listening to the professional advice given
- Joining the practice membership plan and paying fees promptly
- Providing feedback on all aspects of the service in a friendly and courteous manner.
If for any reason you are dissatisfied with our service in any way, then please ask to speak to Nigel Cryer. This practice is registered with the Care Quality Commission for the provision of general dental care.
| Registered service provider: | All Clear Dental Ltd trading as AllClear |
| Practice principal: | Anita Cryer |
| Registered manager: | Nigel Cryer |
| Registered address for service provision: | 5 Norfolk House, Wellesley Road, Croydon, CR0 1LH |
| Telephone: | 020 8688 3869 |
| E-mail: | [email protected] |
