The prices we quote on our price lists are normally fixed and include x-rays and other diagnostic procedures etc. so the price you see is the price you pay. In a small number of cases including implants and where the tooth to be treated has a poor prognosis, additional steps may be needed in the treatment plan. In such cases, you will be advised of the additional costs before the treatment begins.
Price changes
From time to time, we review our prices and these may change without notice. You can always see our up to date price list on our website (www.allcleardental.co.uk) and can pick up a paper copy from our practice.
If our prices increase mid way through a course of treatment, we will complete your treatment at the originally agreed price, providing that the treatment is completed within three months of the date of the price change.
Payment for your treatment
AllClear is an independent practice and does not offer NHS treatment. As a result, we will ask you to pay in full for each stage of your treatment as it is completed. If you are undergoing treatment which requires more than one visit, we will normally ask you to pay 50% of the cost on commencement and 50% on completion.
Treatment guarantees
Our treatment is normally guaranteed for a period of twelve months. This means that if any treatment undertaken here fails within twelve months, it will be repaired or replaced without charge.
There are some exceptions to this:
- Treatments such as temporary fillings or crowns which are only designed to last a few days until full treatment can be undertaken.
- Failure of the treatment/restoration through injury, misuse or, in the case of removable dentures, accidental damage while not in use.
- Failure of the treatment as a result of chewing on excessively hard foods/sweets
- Treatment on teeth with a poor prognosis undertaken in an attempt to save the tooth from extraction
Cancellation of appointments/non-attendance
If you are unable to attend your appointment, we ask you to let us know no later than 48 hours before the scheduled start time of your appointment (24 hours if the appointment is for one hour or less). This is to give us sufficient time to reallocate the appointment to someone else.
If you do not give sufficient notice, or fail to attend your appointment, it is unlikely that we will be able to find another customer to fill the appointment slot and, therefore, we may apply a charge to your account to cover our costs. The level of charge for this is set out on the reverse of our current price list and will normally be deducted from any deposit you have paid. If you have not paid a deposit, or the deposit you have paid is insufficient to cover the charge, you will be asked to cover the shortfall before treatment continues.
Please note that, although we normally send text message reminders a day or two before appointments are due, the successful delivery of these relies on our text provider, your mobile network provider and your phone and cannot therefore be guaranteed.
Therefore, you should not rely on our text messages as the sole reminder of your appointment as we will not be responsible for any appointments missed as a result of non-delivery of the text message reminder, regardless of the reasons for its failure.
Payment of deposits
We normally ask for payment of a deposit to reserve your appointment slot.
The amount of the deposit will vary according to the length of the appointment being booked. These deposits are normally fully refundable up to 48 hours before the scheduled start time of the appointment (or 24 hours if the appointment is for one hour or less) but, where the treatment is being undertaken by a visiting specialist your deposit will not normally be refundable.
Use of locums
Your treatment will normally be provided by the practitioner of your choice. In the event of unforeseen absence of the practitioner, we may, at our discretion, arrange for a suitably qualified practice colleague or locum to undertake the treatment. If you decline treatment by the alternative practitioner, then our normal cancellation rules will apply.
Questions and concerns
If you have any questions or concerns about any aspect of our service, please ask any member of staff at the practice. If you are not satisfied with the response, then you should ask to speak to either Anita or Nigel Cryer who will be happy to assist you.
