WhatClinic customer service award 2015
Contact details & address for Croydon dentist. 020 8688 3869. 1072-1073 Whitgift Centre, Croydon, CR0 1UX
link to our Facebook page link to our Twitter page link to our blog link to our YouTube channel link to our google plus page
☰ Menu
Our Complaints Policy

Have we met your expectations?
At AllClear, our priority is to give you high quality treatment and outstanding customer service.  If you feel that we have fallen short of your expectations in any way, then you should speak to, or write to either of the following at the practice address:

Dr Anita Cryer (practice principal)
or Nigel Cryer (practice manager)

How to make a complaint
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at most a few weeks. This will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:

 

  • Within six months of the incident that caused the problem
  • or within six months of discovering that you have a problem, providing this is within twelve months of the incident.


Complaints should be addressed to Nigel Cryer (practice manager) or Dr Anita Cryer (practice principal).  Alternatively, you may ask for an appointment to discuss your concerns.


What we will do
We will acknowledge your complaint or concern within two working days of receipt.  We will investigate your complaint within five days. We shall then offer you an explanation and/or a meeting to discuss the complaint.


In investigating your complaint we will aim to:

 

  • Establish the facts.
  • Make it possible for you to discuss the problem with those concerned, if you would like this.
  • Make sure you receive a full explanation and, where appropriate, an apology.
  • Identify what we can do to make sure the problem doesn't happen again.


Making a complaint on behalf of someone else

If you are making a complaint on behalf of another person, we will need their written permission for you to act on their behalf before we can deal with the complaint.


If you are not satisfied with our response
If you are not satisfied with our response, then you should contact the Dental Complaints Service:

 

The Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA

Telephone: 020 8253 0800
www.dentalcomplaints.org.uk

Read our Blog

Do you know what your dental care costs?

A new Which report reveals wide variance in private dental charges...
Read more »

Perfect teeth

The Mail on Sunday's three step guide to perfect teeth...
Read more »

Teeth whitening with Check Out Croydon

Teeth whitening is now even better value for Check Out Croydon cardholders
Read more »

Check Out Thursday - 22 May

Use your Check Out Croydon card on Thursday 22 May and receive discounted treatment
Read more »

Check Out Thursday is back

Use your Check Out Croydon card on Thursday 8 May and receive discounted treatment
Read more »

E-mail us

 

The information you enter on this form will be sent by unsecured & unencrypted email to the practice 'inbox'.
If you do not wish to send your personal information in this way, please do not submit the form and phone the practice on 020 8688 3869 instead

 

Please complete all fields

Name:
E-mail:
Phone:
Enquiry:
Antispam: Please enter the code from the blue box into the white box alongside:

 

 

Sitemap

© All Clear Dental Ltd 2017. Website designed and page written by Nigel Cryer. View our privacy policy here. Page last modified: 29.03.2017.