We take our responsibility to maintain your privacy very seriously as the confidentiality of your dealings with us is required by law. The following document sets out how we collect and use the information we hold for you but, if you have any questions on any aspect, you should contact us via one of the methods shown below.

 

How to contact us

You can contact us via one of the following methods:

 

By post:

Nigel Cryer

AllClear Dental Practice

1072-1073 Whitgift Centre

Croydon

CR0 1UX

 

By phone:

020 8688 3869

 

By email (but please refer to the remainder of this document before doing so):

info@allcleardental.co.uk

 

How we collect your personal information

We collect your personal information in the following ways:

• When you join the practice, we ask you to complete a data sheet containing your name, date of birth and contact details. When completing this data sheet, you can opt out of periodic email newsletters if you do not wish to receive them. If you do not tick the opt out box and sign the form, we assume that you are happy to receive these.
• During treatment, we may record any information concerning your treatment and conversations between the clinicians and you. These notes will be included in your dental records.
• Via the contact form or appointment request form on our website.
• Via the newsletter subscription form on our website

 

How we use cookies

When you visit our website, a small text file called a 'cookie' will be stored by your browser on your computer's hard drive. We use them to identify when you have returned to our website, to understand the services that may be of interest to you, to provide anonymised tracking data to third party applications like Google Analytics and to advertise the practice via the Google Display Network (GDN).

 

The GDN periodically displays adverts for websites you have previously visited. These adverts are diplayed on unconnected websites which participate in the GDN. Your visit to our website is recorded solely by the cookie and no other personal data is passed on.

 

If you wish, you can disable cookies on this website and others. You do this by amending your browser settings - if you do not know how to do this, you should consult your browser's help facility or refer to www.aboutcookies.org which gives further information on how to do this.

 

How we use your personal information

The personal information we hold on you is, with one exception, used solely for the purpose of maintaining a record of the treatment you receive & other interactions with the practice and to enable communication between ourselves.

 

The exception to this is when you have given permission for your email address to be used to send you periodic newsletters. You may opt out of receiving these at any time.

 

How we share your information

The personal information we hold for you is confidential and is not normally shared with anyone outside the practice without your permission (which will normally be in writing).

 

However, there are instances in the normal course of business where it is necessary to pass your information to third parties. These include:

• During credit card transactions when your card details are passed in encrypted form electronically via the public telephone network to Lloyds Cardnet in order to complete the transaction. We do not retain electronic records of the transactions and the paper records are stored in a safe pending destruction by shredding/incineration after reconciliation
• When your treatment requires referral to another practice or hospital for completion, appropriate personal and dental records will be forwarded with the referral to enable treatment to be undertaken. Referrals are normally sent in paper form by post but may also be via fax, email or on-line forms on the website of the receiving hospiutal/practice
• When you join our membership scheme, the original of the form you complete and sign is posted to Claremont Ltd who collect the monthly direct debits on our behalf.
• When you opt in to our email newsletter, your email address only will be entered into a database held at graphicmail.co.uk which we use to produce and send the newsletters. This is via the form on our website and no data other than your email address is sent.

 

Your information will never be sold or otherwise shared with third party organisations for use in marketing or other contact campaigns.

 

How you can see your personal information in our records

You have the right to see all information we hold in your records including dental records, notes, xrays and clinical photographs. If you would like to do this, you need to submit your request in writing to the address at the top of this page.

 

We make a charge of £10 towards our costs in collating the data.

 

How you can remove your personal information from our records

If you have subscribed to our email newsletters, you may unsubscribe at any time. Every newsletter includes an unsubscribe link but you can also request this by writing to Nigel Cryer at the address given above.

 

It is our policy to retain your dental records for an indefinite period to ensure that, at any time in the future, full details of the treatment you have received are available. This is for your protection in the event of any queries or concerns in the future. The Deartment of Health advises that dental records should be kept for a minimum of 11 years and requests for deletion of records will only be considered after this time has elapsed from the date of the last treatment at the practice and will be at the discretion of the practice. We may seek legal advice as part of the decision process.

 

How we use email

Email is not a secure medium and we therefore try to avoid its use for sensitive information wherever possible. When sending dental records by email, it is our policy to use either the patient's initials or their first name only to avoid the risk of identification should the email fall into the wrong hands.

 

You should be aware that communication with the practice via the online forms on our website uses unsecure and unencrypted email and you should not use these forms if you do not want your personal information sending in this way.

 

How we link to other websites

relevant links to other websites are provided on many of our web pages. We do this to provide you with further information about the content on the page.

 

Wherever possible, the links provided are to recognised bodies with appropriate authority/expertise but we can take no responsibility for the content provided or the privacy policy of the lnked web page/site.